Professional assistance with sites and applications now added as an upgrade
Several days after binary storage was added as an upgrade to the web hosting Control Panel, today we extended the upgrade list with the Installation & Troubleshooting service. As of right now, it’s available as an upgrade to all cloud hosting and semi-dedicated servers customers. This is not a new service to our platform. Those of you who offer Virtual Private Servers and dedicated servers know it as a valuable upgrade that allows users to get one-time expert assistance from our professionals for a period of 1 hour. After numerous requests from end customers having cloud hosting accounts for more in-depth advice on managing their sites, we decided to compile an Installation & Troubleshooting package to the demands of the rest of our users too. As of today, users can “steal” from our busy technicians’ and administrators’ time and get timely help with more cumbersome tasks like: – installation of applications, custom plugins, modules, etc. – solving setup/operational problems with 3rd party applications – advanced support with scripts and applications Customers wishing to take advantage of the Installation & Troubleshooting service can order it from the Upgrade Services section of the Control Panel:
Once ordered, the user will avail from 1 to 5 hours of installation & troubleshooting services executed by either an administrator or a technician, depending on the type of service needed. The new Installation & Troubleshooting upgrade, along with the extra binary storage option, will further extend our customer support services and will meet the special needs of the more demanding customers. Soon, we’ll be adding new valuable upgrades to the Control Panel and will make its interface respond more intuitively to the customers’ needs to upgrade their package as their online presence grows. Stay tuned!