Live Chat support and an info brochure added for 30-day trial accounts
A few months ago we introduced a 30-day Free Trial option to our platform, giving prospects the chance to evaluate your services at their leisure before committing to a web hosting contract with you.
This option has been embraced by both customers (who are now more encouraged to try your services) and by our partners themselves (who consider it a great opportunity to build trust in their brand).
To better communicate the value of this option to customers, we’ve added a Live Chat module and an info brochure inside their Web Hosting Control Panel.
What are the new Free Trial updates about?
To reflect the new 30-day Free Trial option, we’ve implemented a major update to the reseller hosting themes, as well as to the order procedure itself.
Instead of completing the signup procedure on your stores, the prospects are sent to the Control Panel where they are presented with two options: to take advantage of the 30-day free trial period or to finish the registration process on the spot.
Prospects’ acquaintance with the Free Trial option represents a key step in the signup process, which is why we’ve expanded our free trial coverage campaign, adding a detailed brochure and a Live Chat service.
The info brochure – In the dialog box that will come up right after they have logged into the Control Panel for the first time, prospects can see an overview of the Free Trial option, which is now complemented by a PDF brochure.
The brochure elaborates on the main benefits of the Free Trial option and the features included with each Free Trial account.
It can be downloaded with a click – just scroll to the bottom of the pop-up window:
The Live Chat service – If your prospects have questions about the available information or just prefer to communicate instead of reading, they can get in touch with our Sales Department in real time even though their accounts are still in trial mode:
This is another great chance for you to show your prospects that apart from providing them with the option to evaluate your services for free, you are also at their disposal to handle any inquiries they may have with regard to your services.