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Frequently Asked Questions

From the moment we added the reseller feedback functionality, we have received a lot of suggestions for improvements. And while we are unable to answer all of them, we have taken them into consideration. Below I will address three of the most common questions that we receive:

Is there a coupon system? When will it be introduced?

The coupon system is something everybody wants to see introduced by ResellersPanel. We know that and are ourselves pushing for it to be added. However, our developers and management staff are still working on a way to make a possible coupon system work with both our backend and billing system.

So, for the moment, this project remains in the wish list and not in the “to-do” list. As soon as we figure out a way to pull it off, which will not require our devs to re-write the billing system from scratch, we will start working on the project.

I have a great number of customers who are no longer active. Can you remove them?

Usually, we prefer to keep expired accounts, since we use them to keep statistics about the reseller platform. However, if there are a lot of customers with expired accounts, you can contact the support staff and ask them to remove the accounts – they will move them to a special reseller account created solely for that purpose.

Have in mind that if you do that, these customers will no longer be your clients and if they decide to renew their accounts, you will not receive any profits.

Most of our competitor companies offer packages with unlimited features. Can we offer them too?

We are in the process of introducing packages with unlimited features. And not only that, we will also add the Unlimited Features option in the Liquid Plan Builder tool, so that all the resellers can create such packages.

We don’t have an exact ETA for that, but I’ve been told that we are to expect it soon.

Originally published Friday, August 27th, 2010 at 9:37 am, updated July 8, 2024 and is filed under The Free Reseller Program.

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