Phone Support Working Hours Updated
Dear resellers, We would like to announce that, as of today, the working hours of our phone support service will be changed to, as follows: 10 AM – 12 AM GMT and 5 AM – 7 PM EST, Monday to Friday. This change is aimed at optimizing the technical problem resolution times and hence the quality of the technical support we provide to you and your customers. Our customer support practice has shown that using the telephone for resolving technical issues is much more time-consuming than opening a trouble ticket through the Control Panel. In this light, we’d like to encourage you and your customers to use the ticketing system for getting a fast and efficient solution to any technical issue you may encounter. With the new working hours, the phone lines will be used mainly for general and pre-sale questions, helping you and your customers get comprehensive information about our web hosting services as well as timely billing and fraud prevention assistance. With Best Regards, from ResellersPanel Originally published Monday, February 2nd, 2009 at 1:03 pm, updated September 2, 2009 and is filed under Latest News.