Moving to a new hosting provider could be a troublesome process and this is one of the main reasons why most customers would not think of moving to a better hosting provider like you.
We have addressed this issue by dedicating human and technical resources to the process of moving your customers’ web files, databases and emails over to our platform in a hassle free and time saving way.
Thus, apart from making things really easy for you and your customers, we add another great selling point to your hosting portfolio.
What is website migration and what does it include?
Website migration is a free service (to a certain extent) where we will migrate your customers’ site(s) to our high-end cloud hosting platform without you having to do anything on your end. We know from experience that changing hosting providers can lead to a loss of information, unwanted downtime and lots of negative emotions.
That is why, we will offer this service on your behalf, so that you can address your customers’ needs of having their sites moved to you without any trouble.
We have an experienced, highly trained administration team that will make sure your customers’ sites will work exactly as they did on their old hosting platform. Our administrators are well versed in migrating all sorts of websites based on popular web applications such as WordPress, Joomla as well as all types of custom built websites based on the LAMP platform.
How long does it take for a website to be migrated over to us?
We cannot give an estimate on the exact time-frame since there are a lot of variables that are factored into the duration of a site transfer. These include: the size of the web files and databases, the physical location of the current host’s server, the complexity of the transferred website(s), the current workload of our Website Migration Department, etc.
However, we will do our best to migrate your site within 48h and in some cases 24h (if the content is not large).
What information will customers need to provide to our Website Migration Department?
We will need the login details for the Control Panel used by your customer’s old hosting provider and the website’s name (domain name).
How do we address sensitive information?
Our Privacy Policy is an inseparable part of the contract we/you have with your customers. We are committed to protecting the security of the personal information collected from the customers. To do so, we use technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of the information that is under our control.
We use security measures, including, but not limited to: physical, electronic and managerial procedures to safeguard and secure the information that we collect online. When we ask customers or users to provide financial information (such as credit card numbers), this data is protected using the Secure Sockets Layer (“SSL”) technology.
Is there downtime for transferred websites?
While we migrate a website, it will be available in both your customer’s hosting account with us and in their account with the old hosting provider. Once the migration has been completed, we will make sure that everything is working properly and that data integrity has not been compromised. Then your customer will be informed that the migration is over. After that, we will instruct your customer on your behalf how to move the domain name over to their hosting account with you. So, there should be virtually no downtime for your customers’ sites while they are transferred over to you.
What hosting platform can we migrate from?
We can migrate your customer’s website(s) from any hosting provider or any hosting platform that is Linux-based, as long as we can get access to their Control Panel and as long as FTP access is available.
The only websites we cannot transfer are mainly the ones based on closed-source website building software, such as: Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.
Website migration is available with the following products:
Shared hosting services:
Starter plan – 1 website
Business plan – 5 websites
Corporate plan – We will migrate free of charge up to 15 cPanel accounts (1 website per account only; full backups including e-mails) or up to 5 websites (website files & MySQL databases only) — free of charge for web hosting, reseller hosting, and cloud hosting.
Enterprise plan – We will migrate free of charge up to 25 cPanel accounts (1 website per account only; full backups including e-mails) or up to 10 websites (website files & MySQL databases only) — free of charge for web hosting, reseller hosting, and cloud hosting.
Semi-dedicated servers:
Semi-dedicated 1 – the same as our Enterprise plan
Semi-dedicated 2 – the same as our Enterprise plan
For data migration cases not described above, an hourly fee of 60.00 USD will apply.
For Virtual Private Servers and Dedicated Servers, we can migrate a larger number of websites.
In our next post we’ll explain in detail how the migration of cPanel managed websites is carried out.